Terms & Conditions

Part A: First Super Car Rental Website, App & General Service Terms

1. Company Information

Business Name: First Super Car Rental LLC

Website: firstsupercarrental.com

Email: info@firstsupercarrental.com

Phone: +971 50 280 8780

Address: Azizi Riviera 46 Shop 26 - Dubai - United Arab Emirates

2. Use of Website and Mobile Application

This website and any mobile application are provided for general information, browsing our fleet and services, submitting rental or contact inquiries, managing booking-related interactions, and accessing related service information. You agree to use the website and application only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website, application, or services.

You must not:

• Use the website, application, or services in any fraudulent, unlawful, abusive, or harmful way.
• Attempt to gain unauthorized access to the website, application, server, payment systems, user accounts, or connected systems.
• Copy, reproduce, distribute, scrape, or exploit website or application content for commercial purposes without our prior written permission.
• Submit false, misleading, forged, incomplete, or unauthorized booking, identity, driving license, payment, or contact information.
• Interfere with booking systems, payment processes, communication channels, or security features.

3. Nature of Website and Application Information

All vehicle listings, descriptions, specifications, pricing references, service descriptions, availability information, promotional statements, and application content are provided for general guidance only and may be changed, updated, corrected, or removed at any time without notice.

Images are for illustrative and promotional purposes only. Vehicle model year, color, trim, options, mileage, features, and exact specifications may vary depending on availability and the specific vehicle provided.

4. Booking Requests and Availability

Submitting an inquiry or booking request through our website, mobile application, phone, WhatsApp, email, social media, or any other channel does not guarantee a confirmed reservation.

All bookings are subject to:

• Vehicle availability.
• Verification of customer details and supporting documents.
• Approval of the rental request.
• Agreement on final pricing, rental period, mileage terms, delivery or collection details, payment terms, and conditions.
• Successful payment, prepayment, deposit, card authorization, tokenized payment authorization, or other approved security arrangement where applicable.
• Insurance, compliance, operational, and internal risk approval.

A booking is considered confirmed only after we expressly confirm it in writing through our approved communication channels. Vehicle availability may change at any time before written booking confirmation.

5. Eligibility to Rent

To rent a vehicle, customers must meet our eligibility requirements and provide valid supporting documents. Depending on customer status and vehicle category, these may include:

• Passport.
• Visit visa or residency documents.
• Emirates ID.
• Valid UAE driving license or eligible home country driving license.
• International Driving Permit, where required.
• Valid payment card or other approved payment method.
• Any other document reasonably requested for verification, insurance, compliance, payment, or risk assessment.

Additional eligibility conditions may apply, including minimum age, minimum driving experience, vehicle-specific approval requirements, insurance requirements, and internal approval criteria.

6. Pricing and Charges

All prices displayed on the website or application are subject to change without notice unless already confirmed in writing for an approved booking.

Unless expressly stated otherwise in writing, displayed or quoted prices should be treated as indicative only and may not include all applicable charges, taxes, fees, extras, or service costs.

Quoted prices may depend on factors including:

• Vehicle model and category.
• Rental duration.
• Seasonal demand.
• Delivery or collection location.
• Driver profile and eligibility.
• Requested extras or special services.
• No-deposit, low-deposit, card authorization, or partner platform arrangements.

Additional charges may apply where relevant, including but not limited to:

• Extra mileage charges.
• Salik, Darb, toll, or road usage charges.
• Traffic fines, penalties, black points, impound-related fees, or government charges.
• Parking charges.
• Late return fees.
• Refueling charges.
• Cleaning fees.
• Smoking, pet, misuse, or excessive dirt penalties.
• Damage-related charges.
• Administrative, handling, recovery, legal escalation, translation, filing, court, or enforcement fees where permitted by contract or law.
• Delivery or collection charges outside agreed terms.

7. Payment Terms

We may accept payment through one or more approved methods, including card payments, payment links, POS, bank transfer, cash, financing or installment partners, third-party payment providers, no-deposit or low-deposit platforms, or other approved payment solutions.

Where online payment, third-party financing, payment providers, or no-deposit or low-deposit partners are used, such transactions may also be subject to the terms, fees, privacy policies, risk controls, and authorization rules of those providers.

We reserve the right to require advance payment, partial prepayment, payment authorization, security verification, card tokenization, card-on-file authorization, deposit, or full payment before releasing a vehicle.

8. Deposit, No-Deposit, Low-Deposit, and Security

Some vehicles may be offered without a security deposit, while other vehicles or rental cases may require a deposit, reduced deposit, card authorization, tokenized card-on-file arrangement, or other security measure.

Where “no deposit” is advertised, it applies only to selected vehicles, approved drivers, and eligible rental cases, and remains subject to availability, verification, internal approval, partner approval, insurance conditions, risk requirements, and any applicable rental or payment terms at the time of booking.

Where a deposit, reduced deposit, card authorization, or card-on-file arrangement is used, it may be used to cover unpaid fees, fines, tolls, damages, excess mileage, fuel differences, cleaning, administrative costs, recovery costs, legal escalation charges, or other charges permitted under the rental agreement, payment authorization, these Terms, partner terms, or applicable law.

9. Delivery and Collection

We may offer vehicle delivery and collection in Dubai and other approved locations, subject to availability and confirmation.

Delivery and collection times are estimates only and may be affected by traffic, operational conditions, weather, access restrictions, customer delays, or circumstances beyond our control. We do not guarantee delivery or collection at an exact time unless expressly confirmed in writing.

The customer is responsible for being present at the agreed location and time and for presenting all required documents before vehicle handover.

10. Use of the Vehicle

The renter must use the vehicle responsibly, lawfully, and in accordance with all road safety rules, traffic laws, rental agreement terms, vehicle restrictions, and regulations applicable in the United Arab Emirates.

The vehicle must not be used:

• By any unauthorized driver.
• For racing, drifting, speed testing, shows, off-road driving, desert driving, flood-crossing, towing, commercial use, or any dangerous activity unless expressly approved in writing.
• For any unlawful purpose.
• While the driver is under the influence of alcohol, drugs, illegal substances, or any prohibited substance.
• To transport prohibited, dangerous, or illegal goods.
• Outside the UAE or outside approved geographic areas without prior written approval.
• In a way that exceeds passenger capacity or violates vehicle specifications.

Smoking, misuse, reckless driving, abuse of the vehicle, unauthorized lending, subletting, or violation of rental restrictions may result in penalties, termination of the rental, vehicle repossession, additional charges, refusal of future service, and legal liability.

11. Mileage, Fuel, and Vehicle Condition

Each rental may be subject to mileage limits depending on the agreed package. Extra mileage will be charged at the applicable rate communicated at booking, during confirmation, in the rental agreement, or according to the Company tariff.

Vehicles must be returned:

• On time.
• At the agreed return location.
• In substantially the same condition as delivered, fair wear and tear excepted.
• With the agreed fuel level.
• With all accessories, keys, devices, plates, and documents provided.

If the vehicle is returned excessively dirty, damaged, late, with missing items, or outside agreed return conditions, additional charges may apply.

12. Traffic Fines, Salik, Tolls, and Violations

The renter is fully responsible for all traffic fines, toll charges including Salik or Darb, parking charges, impound-related costs, penalties, administrative fees, and any similar charges arising during the rental period or resulting from the renter’s use of the vehicle.

We may charge such amounts to the customer directly, deduct them from any deposit, or charge any saved, tokenized, or authorized payment method where permitted by contract or law.

13. Accidents, Damage, Theft, and Breakdown

In the event of an accident, damage, theft, warning light, mechanical issue, or breakdown, the customer must contact us immediately and follow our instructions.

Where required by law, the customer must also report the matter to the relevant police, authority, or emergency service and obtain any required report or documentation.

The customer must not arrange repairs, replacements, towing, or third-party services without our prior approval unless required for immediate safety and permitted by law.

The customer may be held responsible for damage, loss, negligence, misuse, breach of these Terms, uninsured events, excluded losses, or costs not covered by insurance, subject to the rental agreement and applicable law.

Insurance coverage, excess, exclusions, deductibles, and liability limitations may depend on the specific vehicle, driver profile, incident circumstances, and signed rental contract.

14. Cancellations, Refunds, and No-Shows

Cancellation and refund eligibility, if any, depend on the booking type, vehicle category, notice period, payment status, custom arrangements, and the terms communicated at the time of booking.

Some bookings, reservation fees, delivery charges, or special arrangements may be non-refundable.

We reserve the right to apply cancellation fees, non-refundable booking fees, or deductions for late cancellations, no-shows, failed eligibility checks caused by customer-side issues, or custom arrangements made specifically for the customer.

15. Right to Refuse, Cancel, Suspend, or Repossess

We reserve the right to refuse, suspend, cancel, terminate, or repossess any booking, rental, vehicle, or service request at our discretion where:

• Required documents are not provided or are invalid.
• Customer details cannot be verified.
• Payment is unsuccessful, reversed, overdue, disputed, or declined.
• The requested vehicle becomes unavailable.
• There are safety, legal, operational, insurance, compliance, recovery, or risk concerns.
• The customer breaches these Terms & Conditions, the rental agreement, a payment authorization, or partner platform terms.
• The vehicle is misused, used by an unauthorized driver, used outside approved areas, or used in a manner creating increased risk.

16. Third-Party Services and Partner Platforms

Our website, application, booking process, and rental services may include or refer to third-party services such as payment providers, financing partners, no-deposit or low-deposit platforms, mapping tools, social media platforms, communication services such as WhatsApp, collection or recovery service providers, legal service providers, or operational partners.

Third-party services may have their own terms, privacy policies, risk checks, fees, processes, and approval criteria. We are not responsible for the policies, availability, content, security, or decisions of third-party services, except where applicable law requires otherwise.

17. Intellectual Property

All website and application content, including text, branding, logos, graphics, layouts, images, videos, icons, software elements, and design elements, is owned by or licensed to First Super Car Rental unless otherwise stated.

You may not reproduce, copy, distribute, modify, republish, scrape, reverse engineer, or commercially exploit any website or application content without our prior written permission.

18. Disclaimer

We make reasonable efforts to keep website and application content accurate and updated, but we do not guarantee that all information will always be complete, current, error-free, uninterrupted, secure, or continuously available.

The website, application, and their content are provided on an “as is” and “as available” basis without warranties of any kind, except where such warranties cannot be excluded under applicable law.

19. Limitation of Liability

To the maximum extent permitted by law, First Super Car Rental shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of opportunity, business interruption, reputational harm, or loss of data arising from or related to the use of this website, application, booking channels, or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. Indemnity

You agree to indemnify and hold harmless First Super Car Rental, its owners, employees, representatives, affiliates, partners, service providers, and authorized agents from and against any claims, losses, damages, liabilities, costs, and expenses arising out of your misuse of the website, application, booking channels, breach of these Terms, violation of law, false information, non-payment, misuse of any rented vehicle, or breach of any rental-related obligation.

21. Privacy

Your use of this website, application, and our services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

22. Changes to These Terms

We may update or modify these Terms & Conditions at any time without prior notice. Any updated version will be posted on this page with a revised effective date. Continued use of the website, application, booking channels, rental services, or related services after changes are posted constitutes acceptance of the revised Terms.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Dubai.

Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of Dubai, unless otherwise required by applicable law or unless a separate signed agreement validly provides for another competent jurisdiction, including the DIFC Courts for specific Leniqo-related agreements.

24. Relationship with Rental Agreement and Partner Forms

These website, application, and service Terms & Conditions apply to general website use, application use, inquiries, booking requests, and service interactions. In the event of any conflict between these Terms & Conditions and a signed rental agreement, the signed rental agreement shall prevail to the extent permitted by applicable law. In the event of any conflict between these Terms and a later signed Leniqo Deposit Free Client Consent or other partner form, the later signed partner form shall prevail only to the extent of that specific conflict and only for the matters covered by that form.

25. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

First Super Car Rental LLC
Email: info@firstsupercarrental.com
Phone: +971 50 280 8780
Address: Azizi Riviera 46 Shop 26 - Dubai - United Arab Emirates

Part B: First Super Car Rental Agreement Terms

First: Financial Obligations

1. The rental agreement includes a specified daily or monthly mileage allowance. Each additional kilometer shall be charged according to the applicable Company tariff.
2. The Lessee shall pay all additional charges, including extra kilometers, fuel, Salik, parking, and damages, within ten (10) days of the invoice date.
3. Non-payment within the stated period may be referred to the legal department, and the Lessee shall bear an AED 3,000 administrative fee in addition to the amount due.
4. The Lessee agrees to pay the insurance deductible or excess for any accident, loss, fire, theft, or covered or excluded event during the rental period, according to the rental agreement and insurance conditions.
5. The Lessee shall provide a security deposit, reduced deposit, credit card authorization, debit card authorization, payment authorization, or other approved security measure where requested. The Company may deduct or charge outstanding amounts without prior notice where permitted by contract or law.
6. The Lessee bears all costs of fuel, lubricants, fines, parking, traffic violations, tolls, and road usage charges during the rental period.
7. Delay in returning the vehicle may result in additional rental charges and penalties according to the Company tariff.
8. All prices are subject to 5% VAT. Card payments, payment links, POS payments, or other card-based payments may incur an additional surcharge based on the card type used, where permitted.

Second: Vehicle Return

9. The Lessee must personally return the vehicle at the agreed place and time and sign the official handover report.
10. The vehicle must be returned with the same fuel level and in good, serviceable condition.
11. It is strictly prohibited to leave the vehicle at hotels, parking lots, public areas, private addresses without approval, or to hand it over to third parties.
12. Violation of the return procedure may result in an AED 5,000 penalty plus transportation, recovery, towing, delivery, or related costs.

Third: Vehicle Use and Restrictions

13. The vehicle may only be used within the United Arab Emirates. Prior written approval is required for any use outside the country.
14. The vehicle shall not be used for races, shows, illegal activities, towing, reckless driving, drifting, speed testing, or to exceed the authorized passenger capacity.
15. Only the Lessee or registered authorized drivers may operate the vehicle. An additional driver fee of AED 200 may apply. The additional driver must hold a license for at least one (1) year, submit all required documents, and accept the same terms as the Lessee.
16. Subletting, lending, transferring, or handing over the vehicle without approval may result in an AED 25,000 fine.
17. No commercial use is permitted without prior written approval.
18. Off-road driving, desert driving, flood-crossing, and drifting are strictly prohibited. 4x2 vehicles may be used on paved roads only. Violation may result in an AED 10,000 to AED 20,000 penalty plus repair costs and related losses.
19. Smoking in all forms, including e-cigarettes and shisha, is prohibited inside the vehicle. A penalty of AED 1,500 to AED 2,500 may apply for cleaning, in addition to any damage or repair costs.
20. Pets are prohibited unless expressly approved in writing. Violation may result in an AED 500 cleaning penalty plus damage costs.
21. No refueling or filling with oils, water, additives, or other substances may be carried out without Company approval.
22. GPS tracking and vehicle monitoring are authorized for security, safety, recovery, and misuse prevention. The Company may repossess the vehicle immediately in case of misuse, breach, risk, non-payment, or unauthorized use.

Fourth: Damages and Liability

23. Minor damages are charged according to the Damage & Service Tariff List. Major damages and accidents are charged according to service center invoices, insurance invoices, expert reports, or repair estimates.
24. The Lessee bears damages, losses, costs, deductibles, excesses, and exclusions not covered by insurance, unless expressly confirmed otherwise in writing.
25. Damage caused by negligence or misuse may be deducted from the deposit, card guarantee, card authorization, or other approved payment method. The Lessee bears full responsibility for gross negligence.
26. The Lessee is liable for any damage to the tires and/or rims, as these costs may not be recoverable from the insurance company.
27. Photo and video documentation at check-in and check-out is mandatory. If the Lessee refuses inspection, the Company may inspect unilaterally and the Company’s record shall be binding unless proven otherwise.
28. If the vehicle is out of service due to a Lessee accident, misuse, damage, or breach, the Lessee shall pay the rental value for the entire repair period plus damage costs and related losses.
29. In case of an own-fault accident resulting in a total loss, meaning the vehicle is beyond economical repair, the Lessee shall pay an additional 20% of the total insured value of the vehicle on top of standard conditions, deductibles, and any other applicable charges.
30. Optional Extra Protection may reduce the excess insurance liability to AED 3,000 to AED 7,500 depending on the vehicle model, driver profile, and Lessee’s age. Pricing may range from AED 150 to AED 750 unless otherwise agreed in writing.

Fifth: Accidents and Legal

31. In case of accident, the Lessee must notify the police and the Company immediately, must not move the vehicle unless legally required or instructed, and must provide the police report. Failure to do so makes the Lessee liable for all related costs.
32. The Lessee is fully liable for accidents, losses, damages, injuries, penalties, or claims while under the influence of alcohol, drugs, illegal substances, or prohibited substances, and may be subject to police and court procedures.
33. The Lessee must submit all required documents to the police, courts, insurers, authorities, or the Company when requested. Failure to do so may void the police report, insurance claim, or defense position and may render the Lessee fully liable.

Sixth: Violations and Fines

34. The Company may collect fines, tolls, parking charges, damages, administrative fees, and related charges, including those received after the agreement is closed, by charging the card or payment method on file.
35. Where a fine exceeds AED 500, the Company may charge the fine plus 20% of its value. For fines of AED 500 or less, an AED 100 service charge applies per fine.
36. In case of non-payment of fines, penalties, tolls, damages, or related charges, the Company may repossess the vehicle without notice where permitted by contract or law.
37. The Lessee shall provide true, valid, and updated documents as requested by the Company and local authorities. False, forged, misleading, expired, or invalid documents may incur an AED 5,000 penalty, in addition to any other legal consequences.

Seventh: Maintenance

38. In case of breakdown, the Lessee must notify the Company immediately. Towing costs and misuse-related repair costs are the Lessee’s responsibility.
39. The Lessee shall maintain the vehicle, ensure sufficient water and oil levels at all times, monitor warning lights, and report defects immediately.
40. The Lessee must return the vehicle for periodic servicing according to the checkout list, service sticker, dashboard warning, Company instruction, or manufacturer requirement. The Lessee is liable for mechanical damage or loss of hire caused by missed, delayed, or negligent servicing.
41. No modifications, repairs, tuning, accessories, stickers, wraps, or changes may be made without written approval. The vehicle must be returned in its original condition.
42. The Company reserves the right to replace the vehicle if necessary for operational, safety, maintenance, insurance, or availability reasons.

Eighth: License and Residence

43. UAE residents must hold a valid UAE driving license. Driving on a foreign license while holding a UAE Residence Visa may invalidate insurance coverage, and the Lessee bears full responsibility for any resulting loss, damage, penalty, claim, or uninsured event.

Ninth: General and Disputes

44. The Company is not liable for personal injury or loss during use of the vehicle, for personal belongings lost in the vehicle, or for losses caused by natural disasters, weather events, government action, road closures, authority action, or circumstances beyond the Company’s control.
45. Rental extension must be requested at least one (1) day before expiry and is subject to approval, availability, payment, and updated terms.
46. Early termination without a valid reason may require payment of the full agreed rental period or one month, whichever is less, unless otherwise agreed in writing.
47. The Company may repossess the vehicle without notice if the Lessee breaches the agreement, including non-payment, major alterations, speed or conduct violations, misuse, unauthorized use, or risk-related breaches.
48. All notices, payments, proceeds, documents, communications, and amounts due shall be sent or paid to the Company through approved channels.
49. In case of discrepancy between Arabic and English text in a signed rental agreement, the Arabic text prevails unless the signed agreement expressly states otherwise.
50. Jurisdiction: Dubai Courts exclusively. Applicable law: United Arab Emirates law, unless another jurisdiction is expressly and validly agreed in a separate signed agreement for a specific matter.

Part C: First Super Car Rental Payment & Charges Addendum

1. Explicit Payment Authorization

The Hirer irrevocably authorizes the Rental Company to charge the credit card, debit card, payment card, card-on-file, tokenized card, payment link, POS transaction, or other approved payment method provided for all amounts due, including rental charges, extensions, traffic fines, toll charges including Salik or Darb, parking, vehicle damages, repair costs, administrative fees, recovery costs, legal escalation charges, and any other costs incurred during or after the rental period.

2. No-Deposit / Low-Deposit Charging

Where no security deposit or a reduced deposit is taken, or where the deposit has been released, the Hirer agrees that post-rental charges may be charged directly to the card or authorized payment method on file.

3. Card Tokenization & PCI Compliance

The Hirer acknowledges that card payments may be processed through licensed, PCI-DSS compliant payment service providers. Card details may be securely tokenized and are not stored directly by the Rental Company unless legally and technically permitted through an approved provider.

4. Failed Payments & Retry Rights

In the event of a failed, rejected, reversed, disputed, or declined payment, the Rental Company reserves the right to retry the charge, use alternative authorized payment methods, request immediate payment, suspend or terminate service, repossess the vehicle where applicable, or pursue recovery through lawful means.

5. Dispute Window

Any dispute relating to charges must be raised in writing within fourteen (14) days of notification. Failure to raise a dispute within this period constitutes acceptance of the charges, subject to applicable law.

Part D: Leniqo Deposit Free Client Consent

1. Agreement Scope and Client Consent

This Leniqo Deposit Free Client Consent applies where the Client requests, uses, accepts, or benefits from a no-deposit, deposit-free, reduced-deposit, payment support, risk support, recovery support, or similar rental option involving Leniqo in connection with a vehicle rental from the Rental Company. By signing, accepting, clicking, submitting, or otherwise proceeding with the relevant rental or platform process, the Client confirms acceptance of this Part D in addition to the rental agreement and any other applicable terms.

2. Platform Operator

Leniqo Limited, Company Registration No. 802949, The Black Church, St. Mary’s Place, Dublin 7, Ireland (D07 P4AX). Email: privacy@leniqo.com.

For operational and recovery purposes, Leniqo may also act through its affiliates, staff, professional advisers, legal representatives, collection agencies, recovery providers, and authorized operational entities in the UAE or elsewhere, where legally permitted.

3. Nature of the Deposit Free Rental Option

The Client wishes to rent a vehicle from the Rental Company without providing a traditional cash or credit card deposit or by using a reduced deposit structure, as applicable under the relevant rental arrangement (the “Deposit Free Rental Option”). The Client acknowledges and agrees that: (a) the Deposit Free Rental Option is a discretionary commercial feature only; (b) it is not insurance, not a credit facility, not a financial guarantee, not a regulated financial service, and not an entitlement or right; (c) Leniqo is under no obligation to approve, continue, or provide the Deposit Free Rental Option in any individual case; (d) any payment, advance, support, handling, or intervention by Leniqo is made strictly on a contractual, discretionary, and non-regulated basis; (e) no payment or action by Leniqo transfers, reduces, or extinguishes the Client’s ultimate and continuing financial liability for rental-related obligations; and (f) the Client remains fully and primarily liable at all times for all rental-related obligations, whether owed to the Rental Company, Leniqo, or both, in accordance with the contractual structure applicable to the rental and recovery process.

4. Client Acknowledgment of Direct Liability to Leniqo

The Client irrevocably acknowledges and agrees that Leniqo may, in its own name and for its own benefit, demand, collect, recover, enforce, and receive payment of any and all amounts arising out of or in connection with the rental, the Deposit Free Rental Option, any incident, damage, misuse, breach, non-payment, or enforcement process. Such amounts may include, without limitation: (a) unpaid rental charges; (b) extension charges; (c) excess mileage charges; (d) fuel charges; (e) Salik, tolls, and road usage charges; (f) traffic fines, penalties, impound-related costs, and governmental charges; (g) damage amounts, repair costs, recovery costs, towing costs, inspection costs, expert costs, and loss-related charges; (h) administrative handling charges; (i) legal escalation charges; (j) court fees, service costs, translation costs, legal costs, and enforcement costs, where recoverable or contractually due; and (k) any other amounts arising from or connected with the rental, the rental agreement, the Deposit Free Rental Option, or the Client’s breach of obligations.

The Client further agrees that payment may be validly demanded by Leniqo directly, regardless of whether Leniqo has already paid, advanced, handled, reviewed, or supported any amount in relation to the Rental Company.

5. Payment Undertaking

The Client irrevocably undertakes to pay Leniqo immediately upon first written demand any amount validly claimed by Leniqo under or in connection with this Agreement, the rental, the Deposit Free Rental Option, the rental agreement with the Rental Company, or any subsequent recovery or enforcement action.

For the avoidance of doubt, the Client agrees that: (a) Leniqo may issue written payment demands by email, WhatsApp, SMS, platform notification, courier, letter, or any other contact method reasonably associated with the Client; (b) a payment demand issued by Leniqo shall be sufficient to make the relevant amount due and payable, provided the demand reasonably identifies the rental, the amount claimed, and the basis of the claim; (c) the Client shall not withhold payment merely because the underlying amount was first incurred via the Rental Company rather than directly via Leniqo; and (d) payment to Leniqo shall constitute valid discharge only to the extent actually received by Leniqo.

6. Payment Deadlines, Administrative Handling Charge, and Legal Escalation Charge

The Client agrees that all amounts demanded by Leniqo shall be paid in full within four (4) calendar days after Leniqo issues a written payment request. If full payment is not received within four (4) calendar days after such written payment request, the Client agrees that Leniqo may add an administrative handling and recovery charge of AED 750 to the outstanding balance.

If full payment is still not received within thirty (30) calendar days after Leniqo’s written payment request, the Client agrees that Leniqo may add a further legal escalation and case preparation charge of AED 2,000 to the outstanding balance and may, without further notice, commence legal proceedings including proceedings before the DIFC Courts.

The Client expressly acknowledges and agrees that: (a) the AED 750 charge reflects additional administrative, operational, tracing, communication, review, and recovery work caused by non-payment; (b) the AED 2,000 charge reflects additional legal escalation, case preparation, legal support, document handling, service, translation, filing, and enforcement-related work caused by continued non-payment; (c) these charges are commercially reasonable, proportionate, and pre-agreed in light of the expected additional recovery burden caused by default; and (d) these charges do not limit Leniqo’s right to claim any further amount lawfully due, including court fees, legal costs, enforcement costs, additional damage amounts, or other recoverable sums.

7. No Waiver of Primary Liability

The Client acknowledges that any action, review, communication, delay, settlement attempt, discretion, payment, partial payment, accommodation, investigation, or recovery measure by Leniqo shall not release the Client from liability and shall not operate as a waiver unless expressly confirmed by Leniqo in writing.

8. Independent Data Controllers

For the purposes of GDPR, UAE PDPL, and other applicable data protection laws: (a) the Rental Company acts as an independent Data Controller for personal data collected under the rental relationship and rental agreement; (b) Leniqo acts as an independent Data Controller for personal data processed for its own platform, risk, trust, fraud prevention, recovery, enforcement, legal, and administrative purposes; (c) each party independently determines its own purposes and means of processing; and (d) no joint controllership or processor relationship is created unless expressly agreed in writing.

9. Personal Data Authorization

The Client expressly authorizes and instructs the Rental Company to disclose to Leniqo, and authorizes Leniqo to collect, receive, store, use, analyse, transfer, and otherwise process, the following categories of personal data and related information to the extent relevant for the purposes described in this Agreement: (a) full name and contact details; (b) residential address and other address information; (c) passport, Emirates ID, driving licence, and related identity documents; (d) rental contract details, booking details, vehicle details, and booking history; (e) deposit details, payment data, unpaid balances, and account status; (f) incident reports, damage documentation, photographs, videos, inspection reports, and expert findings; (g) communication history, call records, emails, messages, and platform interactions relating to the rental or recovery process; (h) traffic fines, tolls, vehicle location-related records, mileage information, and usage data where lawfully available and relevant; (i) internal risk indicators, fraud signals, trust assessments, and payment discipline history; and (j) any other information reasonably necessary for validation, recovery, enforcement, legal proceedings, evidence preservation, fraud prevention, or defence of claims.

10. Purposes of Processing

Leniqo may process personal data for the following purposes: (a) platform administration and account management; (b) booking validation and operational support; (c) exposure calculation, pricing administration, and fee monitoring; (d) trust, risk, and fraud assessment; (e) review of rental-related behaviour and payment discipline; (f) direct communication with the Client; (g) automated or manual recovery workflows; (h) claim handling, evidence preservation, and dispute management; (i) referral to collection agencies, lawyers, experts, courts, or enforcement bodies; (j) legal escalation, including proceedings before the DIFC Courts or other competent forums; (k) retroactive review, clawback audits, and internal investigations; (l) legal defence, claims management, regulatory compliance, and fraud prevention; and (m) retention, archiving, and use of data after the end of the rental relationship to the extent necessary for enforcement, defence of claims, or legal compliance.

11. Legal Basis

Processing is based, where applicable, on one or more of the following legal grounds: (a) contractual necessity; (b) legitimate interests, including fraud prevention, risk mitigation, recovery, enforcement, legal claims management, platform security, and business continuity; (c) compliance with legal obligations; and (d) the Client’s express acknowledgment and consent as set out in this Agreement, where consent is required or appropriate.

12. Trust Score and Risk Evaluation

Leniqo may generate an internal Trust Score or comparable internal risk assessment in relation to the Client. The Client acknowledges that: (a) such Trust Score is not a consumer credit score; (b) it is not shared with credit bureaus unless required or permitted by applicable law; (c) it does not constitute regulated credit reporting; (d) it does not produce final adverse legal effects solely by automated means without human oversight where such oversight is required; and (e) the Trust Score may be used solely within the Leniqo network and associated recovery, anti-fraud, and commercial risk management framework.

13. Debt Recovery, Disclosure, and Third Parties

In the event of non-payment, breach, suspected fraud, damage, dispute, or enforcement action, the Client authorizes Leniqo to share relevant personal data and case information, where legally permitted and reasonably necessary, with: (a) licensed collection agencies; (b) legal advisers and law firms; (c) experts, assessors, and translators; (d) courts including the DIFC Courts; (e) enforcement authorities and governmental bodies; (f) professional recovery service providers; (g) Leniqo affiliates, operational entities, and service providers assisting in the recovery or enforcement process. Personal data shall not be shared with credit bureaus unless required or permitted by applicable law.

14. International Data Transfers

The Client acknowledges and consents to international transfers of personal data and case-related information between and among: (a) the Rental Company in the local jurisdiction; (b) Leniqo and its operational entities in the UAE; (c) Leniqo headquarters and support functions in Ireland or the European Union; and (d) courts, legal advisers, experts, service providers, recovery bodies, and enforcement authorities in relevant jurisdictions. Appropriate safeguards shall be implemented to the extent required by applicable law.

15. Retention

Personal data may be retained: (a) for the duration of the rental relationship; (b) for the duration of any open claim, recovery action, dispute, investigation, or legal proceeding; (c) for the applicable statutory limitation period under applicable law, including where relevant Irish law, DIFC law, or other relevant law; and (d) for as long as reasonably necessary for fraud prevention, audit, evidence preservation, enforcement, or legal defence.

16. Data Subject Rights

Where applicable, the Client may request access, rectification, erasure, restriction, or objection in accordance with applicable data protection law. However, the Client acknowledges and agrees that such rights may be restricted, limited, deferred, or lawfully refused to the extent processing is necessary for: (a) fraud prevention; (b) enforcement; (c) legal claims, legal proceedings, or defence; (d) contractual compliance; (e) regulatory compliance; and (f) evidence preservation.

17. Priority of Legal Claims

Where data is processed for fraud investigation, recovery, legal proceedings, enforcement, or defence of claims, such processing shall take precedence over deletion or objection requests to the extent permitted by law.

18. Client Confirmations

By signing this Agreement, the Client confirms, acknowledges, and agrees that: (a) the Client has read and understood this Agreement; (b) the Client has had a reasonable opportunity to ask questions before signing; (c) the Client understands that the Deposit Free Rental Option is discretionary and may be refused, limited, suspended, or withdrawn; (d) the Client remains fully and primarily liable for rental-related obligations at all times; (e) Leniqo may act in its own name for recovery and enforcement purposes; (f) amounts claimed by Leniqo may be paid directly to Leniqo and shall be validly due if claimed in accordance with this Agreement; (g) the Client accepts the payment deadlines, administrative handling charge, and legal escalation charge described above; (h) recovery and enforcement may continue after termination of the rental relationship; and (i) refusal of the Deposit Free Rental Option does not constitute discrimination and does not create any claim against Leniqo.

19. No Insurance, No Regulated Financial Service

Nothing in this Agreement shall be interpreted as creating insurance, a regulated financial guarantee, a regulated credit arrangement, a regulated payment service, fiduciary duties, or regulated risk transfer.

20. Governing Law and DIFC Jurisdiction

To the maximum extent permitted by law, this Agreement, and any non-contractual obligations arising out of or in connection with it, shall be governed by DIFC law. The Client and Leniqo irrevocably agree that the Courts of the Dubai International Financial Centre shall have exclusive jurisdiction to hear and determine any dispute, claim, action, or controversy arising out of or in connection with: (a) this Agreement; (b) the Deposit Free Rental Option; (c) any rental-related payment obligation claimed by Leniqo; (d) any damage, fine, toll, excess mileage, fee, recovery charge, legal escalation charge, or other amount claimed by Leniqo; (e) any recovery, enforcement, or legal action taken by Leniqo; and (f) any question regarding the validity, enforceability, interpretation, performance, or termination of this Agreement. The Client expressly and specifically opts in, in writing, to the exclusive jurisdiction of the DIFC Courts.

21. Service of Notices and Proceedings

The Client agrees that any payment demand, notice, reminder, warning, formal notice, pre-action communication, or court-related communication may be validly sent by Leniqo to the email address, phone number, WhatsApp number, residential address, or other contact details provided by the Client or otherwise reasonably associated with the Client. The Client shall keep contact details accurate and up to date. The Client further agrees that, to the extent permitted by applicable law and the applicable rules of court, such addresses and contact channels may be used for service-related purposes and communications connected with recovery or legal proceedings.

22. Entire Agreement for This Form

This Agreement constitutes a separate and binding agreement between the Client and Leniqo and is in addition to, and does not replace, the rental agreement between the Client and the Rental Company. If there is any conflict between this Agreement and any other renter-facing Leniqo form signed by the Client, the later signed Leniqo form shall prevail to the extent of that conflict, unless expressly stated otherwise.